Protecting your personal data is very important to us. Data protection is, therefore, a high priority for Rose Travel. We strictly comply with the legal provisions of the Data Protection Act and the Telemedia Act when collecting, processing and using your data.
If you would like to contact us on your personal data, please contact us here by email: email@example.com or mail to Agabus Limited (Trading as Rose Travel), Flemby Bridge, Ballymacelligott, Tralee, Co. Kerry. Phone Number 066 713 7407.
What information do we collect?
We use a range of data collection methods and technologies on our website, which we use to collect data for the purposes of transactions with you, gathering statistics and analytics on our website traffic and users’ behaviour, evaluating our marketing effectiveness, requesting user feedback, and to improve our website and customer satisfaction.
This website does not collect any personal data, apart from information that you volunteer, for example, when you purchase a ticket online, register your interest in a school bus service on our site, subscribe to our newsletter or fill out an enquiry/coach-hire form.
Rose Travel will not share personal data with third parties for marketing purposes.
How we will use your data?
Any information you provide is only for the purpose you provide it. It will only be used in the following ways:
When booking or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number.
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
To send periodic emails – The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.
How do we store your data?
Our company collects your data so that we can:
Online School Bus Payments – all personal information required when purchasing an online bus ticket is stored for 90 days past the date of travel. Where someone is not an ongoing passenger/customer in the following academic year, it will then be auto-deleted from our ecommerce platform. The reason why we take personal data is to be able to email the e-ticket or receipt and/or correctly allocated payments for services to the customer who is travelling so accounts can be reconciled and passengers can get onto the bus and avail of the service that they have bought. If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for lawful business purposes, e.g. administrative, legal, or security purposes.
Coach Hire – all coach hire details taken over the phone by a member of staff or when a customer fills out an online coach hire form will be filed and stored until 90 days after the coach hire booking date or, for repeat customers, 90 days since their last transaction. The reason why we take personal data is to be able to communicate the quote or price of the coach hire to the customer.
Payment Processing Service
You can initiate a booking process and ticket payment process on our web page. For this purpose, your data will be transferred to the following payment processing service as selected during the specific booking process.
What are your data protection rights?
The right to access – you have the right to request our company for copies of you personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that our company correct any information you believe is inaccurate. You also have the right to request our company to complete information you believe is incomplete.
The right to erasure – You have the right to request that our company erase personal data, under certain conditions.
The right to restrict processing – You have the right to request that our company restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our company’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that our company transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at:
Write: Agabus Limited (Trading as Rose Travel), Flemby Bridge, Ballymacelligott, Tralee, Co. Kerry.
Phone: 066 713 7407
Our site has an opt-out facility so that you only receive those communications if you choose to. Whenever we send you a communication we will also give you the opportunity to request your details to be removed from our marketing list. At any time you can contact us and change your status indicating whether you want to opt-in or opt-out of receiving those communications.
Our eCommerce store platform is WooCommerce.
We undertake a variety of efforts to protect your data from unauthorized access by third parties, accidental disclosure and/or accidental deletion. We use a variety of technological measures such as encryption, firewall and/or Secure Socket Layer (SSL) technology.
What Are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
If you have an account, to keep you signed in. If you decide to create an account on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you log in again. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Understanding how your use our website.
What types of Cookies do we use?
There are a number of different types of cookies, however, our website uses:
Functionality – Our company uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-part and third part cookies are used.
How to manage Cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from you browser. However, in a few cases, some of our website features may note function as a result.
Our company website contains links to, or embedded content from, other websites.
We may update this policy from time to time, so please check this page occasionally to ensure you’re happy with any changes.
How to contact us