Protecting your personal data is very important to us. Data protection is, therefore, a high priority for Rose Travel. We strictly comply with the legal provisions of the Data Protection Act and the Telemedia Act when collecting, processing and using your data.

By agreeing to the following privacy policy, you consent to the collection, processing and use by Rose Travel in accordance with data protection laws and the provisions below. The consent can be revoked at any time with effect for the future.

Our website address is: https://www.rosetravel.ie

If you would like to contact us on your personal data, please contact us here by email: info@rosetravel.ie or mail to Agabus Limited (Trading as Rose Travel), Flemby Bridge, Ballymacelligott, Tralee, Co. Kerry. Phone Number 066 713 7407.

What information do we collect?

We use a range of data collection methods and technologies on our website, which we use to collect data for the purposes of transactions with you, gathering statistics and analytics on our website traffic and users’ behaviour, evaluating our marketing effectiveness, requesting user feedback, and to improve our website and customer satisfaction.

This website does not collect any personal data, apart from information that you volunteer, for example, when you purchase a ticket online, register your interest in a school bus service on our site, subscribe to our newsletter or fill out an enquiry/coach-hire form.

Rose Travel will not share personal data with third parties for marketing purposes.

How we will use your data?

Any information you provide is only for the purpose you provide it. It will only be used in the following ways:

• When booking or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number.
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
• To send periodic emails – The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

Retention Policy

How do we store your data?

Our company collects your data so that we can:

• Online School Bus Payments – all personal information required when purchasing an online bus ticket is stored for 90 days past the date of travel. Where someone is not an ongoing passenger/customer in the following academic year, it will then be auto-deleted from our ecommerce platform. The reason why we take personal data is to be able to email the e-ticket or receipt and/or correctly allocated payments for services to the customer who is travelling so accounts can be reconciled and passengers can get onto the bus and avail of the service that they have bought. If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for lawful business purposes, e.g. administrative, legal, or security purposes.
• Coach Hire – all coach hire details taken over the phone by a member of staff or when a customer fills out an online coach hire form will be filed and stored until 90 days after the coach hire booking date or, for repeat customers, 90 days since their last transaction. The reason why we take personal data is to be able to communicate the quote or price of the coach hire to the customer.

When processing payments you provide your details to out payment service providers, you should read their privacy policy. See below section on payment processing.

Payment Processing Service

You can initiate a booking process and ticket payment process on our web page.  For this purpose, your data will be transferred to the following payment processing service as selected during the specific booking process.

• Payment is done through BOI Payment Acceptance, Adelphi Plaza, George’s Street Upper, Dún Laoghaire, Co. Dublin, Ireland. Additional information about Bank of Ireland Payment Acceptance privacy policy is available in Bank of Irelands Payment Acceptance Privacy Policy.

What are your data protection rights?

The right to access – you have the right to request our company for copies of you personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that our company correct any information you believe is inaccurate. You also have the right to request our company to complete information you believe is incomplete.

The right to erasure – You have the right to request that our company erase personal data, under certain conditions.

The right to restrict processing – You have the right to request that our company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that our company transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at:

Email: info@rosetravel.ie

Write: Agabus Limited (Trading as Rose Travel), Flemby Bridge, Ballymacelligott, Tralee, Co. Kerry.

Phone: 066 713 7407

Opt-Out Procedure

Our site has an opt-out facility so that you only receive those communications if you choose to. Whenever we send you a communication we will also give you the opportunity to request your details to be removed from our marketing list. At any time you can contact us and change your status indicating whether you want to opt-in or opt-out of receiving those communications.

Data Processors

• Payment is done through BOI Payment Acceptance, Adelphi Plaza, George’s Street Upper, Dún Laoghaire, Co. Dublin, Ireland. Additional information about Bank of Ireland Payment Acceptance privacy policy is available in Bank of Irelands Payment Acceptance Privacy Policy.
• Our eCommerce store platform is WooCommerce.

Google Analytics

On our websites, we use “Google Analytics”, a web analytics service provided by Google Inc. or a comparable web analytics services. Google uses cookies, which are stored on the user’s computer and allow us to analyse the use of our website. The information generated by the cookie about the use, including the current, but reduced user’s IP address are transmitted to a Google server in the USA and stored there. Google will use this information to evaluate the use of our website, compiling reports on the activities of the users of our services and to provide other services associated with Internet use. In addition, Google may also transfer this information to third parties unless required by law or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You can prevent the installation of cookies by changing the settings of your browser. However, we would like to point out that in this case, perhaps not all the features of our services might work. You might, at any time, object the collection and use of your IP address by Google Analytics, with effect for the future.

Data Security

We undertake a variety of efforts to protect your data from unauthorized access by third parties, accidental disclosure and/or accidental deletion. We use a variety of technological measures such as encryption, firewall and/or Secure Socket Layer (SSL) technology.

Cookies

What Are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit https://www.allaboutcookies.org/

How do we use Cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

• If you have an account, to keep you signed in. If you decide to create an account on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you log in again. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
• Understanding how your use our website.

What types of Cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Functionality – Our company uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-part and third part cookies are used.

How to manage Cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from you browser. However, in a few cases, some of our website features may note function as a result.

Privacy policy of other websites

Our company website contains links to, or embedded content from, other websites.

Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. You should read the privacy policy of any embedded sites.

Changes to our privacy policy

We may update this policy from time to time, so please check this page occasionally to ensure you’re happy with any changes.

How to contact us

If you would like to contact us on your personal data or our company’s privacy policy, please contact us here by

Email: info@rosetravel.ie

Write: Agabus Limited (Trading as Rose Travel), Flemby Bridge, Ballymacelligott, Tralee, Co. Kerry.

Phone: 066 713 7407

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that our company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Website: https://www.oic.ie/

Email: info@oic.ie

Address: The Office of the Information Commissioner, 6 Earlsfort Terrace, Dublin 2, D02 W773

Terms and Conditions

Please visit our Terms and Conditions section establishing the use, limitations of liability governing the use of our website and disclaimers.